Kernel panic

since upgrading yosemite 2012 mbp 15" consistently experiences kernel panic didn't have on mavericks. it's annoying because don't know causes it. can familiar computer codes take @ crash report , determine, if possible, cause of crashes? i'll grateful.

note: noticed report mentions symantec. use norton internet security on mac. wonder if might possible culprit?


anonymous uuid: eaa1fbfd-2d21-3375-74eb-0b910c35a808

wed mar 4 18:12:11 2015

*** panic report ***
panic(cpu 0 caller 0xffffff800b570328): "invalid queue element pointers 0xffffff8021bb9fd8: next 0 prev 0"@/sourcecache/xnu/xnu-2782.10.72/osfmk/kern/queue.h:133
backtrace (cpu 0), frame : return address
0xffffff8116c0bcb0 : 0xffffff800b52fe41
0xffffff8116c0bd30 : 0xffffff800b570328
0xffffff8116c0bd70 : 0xffffff800b56c7c3
0xffffff8116c0be60 : 0xffffff800b539089
0xffffff8116c0be80 : 0xffffff7f8bc3d051
0xffffff8116c0beb0 : 0xffffff7f8bc3d517
0xffffff8116c0bf00 : 0xffffff800b5624f9
0xffffff8116c0bfb0 : 0xffffff800b614dd7
kernel extensions in backtrace:
com.symantec.kext.internetsecurity(5.4f4)[77bf0bc5-bef4-34ff-9160-c22d470bb3b2]@0xffffff7f8bc39000->0xffffff7f8bc47fff

bsd process name corresponding current thread: kernel_task

mac os version:
14c109

kernel version:
darwin kernel version 14.1.0: mon dec 22 23:10:38 pst 2014; root:xnu-2782.10.72~2/release_x86_64
kernel uuid: dcf5c2d5-16ae-37f5-b2be-ed127048dff5
kernel slide: 0x000000000b200000
kernel text base: 0xffffff800b400000
__hib text base: 0xffffff800b300000
system model name: macbookpro9,1 (mac-4b7ac7e43945597e)

system uptime in nanoseconds: 63736830806629
last loaded kext @ 45267129524335: com.apple.driver.appleusbcdc 4.2.2b5 (addr 0xffffff7f8e263000, size 20480)
last unloaded kext @ 45488328842885: com.apple.driver.appleusbcdc 4.2.2b5 (addr 0xffffff7f8e263000, size 16384)
loaded kexts:
com.symantec.kext.symapcomm 12.7.1f4
com.symantec.kext.fw 5.3.1f4
com.symantec.kext.ips 3.9.2f1
com.symantec.kext.pf 5.7.1f4
com.symantec.kext.internetsecurity 5.4f4
com.apple.driver.audioauuc 1.70
com.apple.driver.applehwsensor 1.9.5d0
com.apple.filesystems.autofs 3.0
com.apple.driver.agpm 100.15.5
com.apple.driver.x86platformshim 1.0.0
com.apple.iokit.iobluetoothserialmanager 4.3.2f6
com.apple.driver.applemikeyhiddriver 124
com.apple.driver.appleosxwatchdog 1
com.apple.driver.appleupstreamuserclient 3.6.1
com.apple.driver.applehda 269.25
com.apple.iokit.iouserethernet 1.0.1
com.apple.geforce 10.0.2
com.apple.dont_steal_mac_os_x 7.0.0
com.apple.driver.appleintelhd4000graphics 10.0.2
com.apple.driver.applehwaccess 1
com.apple.driver.smcmotionsensor 3.0.4d1
com.apple.iokit.broadcombluetoothhostcontrollerusbtransport 4.3.2f6
com.apple.driver.applelpc 1.7.3
com.apple.driver.applesmclmu 2.0.7d0
com.apple.driver.applehv 1
com.apple.driver.applemuxcontrol 3.8.6
com.apple.driver.applemccscontrol 1.2.11
com.apple.driver.applesmcpdrc 1.0.0
com.apple.driver.appleintelframebuffercapri 10.0.2
com.apple.driver.applemikeydriver 269.25
com.apple.driver.applethunderboltip 2.0.2
com.apple.driver.appleusbtcbuttons 240.2
com.apple.driver.appleusbtckeyboard 240.2
com.apple.driver.appleircontroller 327.5
com.apple.applefscompression.applefscompressiontypedataless 1.0.0d1
com.apple.applefscompression.applefscompressiontypezlib 1.0.0d1
com.apple.bootcache 35
com.apple.iokit.scsitaskuserclient 3.7.3
com.apple.driver.xsanfilter 404
com.apple.iokit.ioahciblockstorage 2.7.0
com.apple.driver.applesdxc 1.6.5
com.apple.iokit.applebcm5701ethernet 10.1.3
com.apple.driver.airport.brcm4360 910.26.12
com.apple.driver.applefwohci 5.5.2
com.apple.driver.appleusbhub 705.4.2
com.apple.driver.appleahciport 3.1.0
com.apple.driver.appleusbehci 705.4.14
com.apple.driver.appleusbxhci 710.4.11
com.apple.driver.applesmartbatterymanager 161.0.0
com.apple.driver.appleacpibuttons 3.1
com.apple.driver.applertc 2.0
com.apple.driver.applehpet 1.8
com.apple.driver.applesmbios 2.1
com.apple.driver.appleacpiec 3.1
com.apple.driver.appleapic 1.7
com.apple.driver.appleintelcpupowermanagementclient 218.0.0
com.apple.nke.applicationfirewall 161
com.apple.security.quarantine 3
com.apple.security.tmsafetynet 8
com.apple.driver.appleintelcpupowermanagement 218.0.0
com.apple.kext.triggers 1.0
com.apple.iokit.ioserialfamily 11
com.apple.driver.dspfunclib 269.25
com.apple.kext.osvkerndsplib 1.15
com.apple.nvidia.driver.nvdagk100hal 10.0.2
com.apple.nvidia.driver.nvdaresman 10.0.2
com.apple.iokit.iosurface 97
com.apple.iokit.iofirewireip 2.2.6
com.apple.driver.x86platformplugin 1.0.0
com.apple.iokit.iobluetoothhostcontrollerusbtransport 4.3.2f6
com.apple.iokit.iobluetoothfamily 4.3.2f6
com.apple.driver.applehdacontroller 269.25
com.apple.iokit.iohdafamily 269.25
com.apple.iokit.ioaudiofamily 203.3
com.apple.veclib.kext 1.2.0
com.apple.iokit.iousbuserclient 705.4.0
com.apple.driver.applesmc 3.1.9
com.apple.driver.applegraphicscontrol 3.8.6
com.apple.driver.applebacklightexpert 1.1.0
com.apple.iokit.iondrvsupport 2.4.1
com.apple.driver.ioplatformpluginfamily 5.8.1d38
com.apple.iokit.ioacceleratorfamily2 156.6
com.apple.applegraphicsdevicecontrol 3.8.6
com.apple.iokit.iographicsfamily 2.4.1
com.apple.driver.applesmbuscontroller 1.0.13d1
com.apple.driver.applesmbuspci 1.0.12d1
com.apple.driver.appleusbmultitouch 245.2
com.apple.iokit.iousbhiddriver 705.4.0
com.apple.driver.corestorage 471.10.6
com.apple.driver.appleusbmergenub 705.4.0
com.apple.driver.appleusbcomposite 705.4.9
com.apple.iokit.ioscsimultimediacommandsdevice 3.7.3
com.apple.iokit.iobdstoragefamily 1.7
com.apple.iokit.iodvdstoragefamily 1.7.1
com.apple.iokit.iocdstoragefamily 1.7.1
com.apple.driver.applethunderboltdpinadapter 4.0.6
com.apple.driver.applethunderboltdpadapterfamily 4.0.6
com.apple.driver.applethunderboltpcidownadapter 2.0.2
com.apple.driver.applethunderboltnhi 3.1.7
com.apple.iokit.iothunderboltfamily 4.2.1
com.apple.iokit.ioahciserialatapi 2.6.1
com.apple.iokit.ioscsiarchitecturemodelfamily 3.7.3
com.apple.iokit.ioethernetavbcontroller 1.0.3b3
com.apple.iokit.io80211family 710.55
com.apple.driver.mdnsoffloaduserclient 1.0.1b8
com.apple.iokit.ionetworkingfamily 3.2
com.apple.iokit.iofirewirefamily 4.5.6
com.apple.iokit.ioahcifamily 2.7.5
com.apple.iokit.iousbfamily 710.4.14
com.apple.driver.appleefinvram 2.0
com.apple.iokit.iohidfamily 2.0.0
com.apple.driver.appleefiruntime 2.0
com.apple.iokit.iosmbusfamily 1.1
com.apple.security.sandbox 300.0
com.apple.kext.applematch 1.0.0d1
com.apple.driver.applekeystore 2
com.apple.driver.applemobilefileintegrity 1.0.5
com.apple.driver.applecredentialmanager 1.0
com.apple.driver.diskimages 396
com.apple.iokit.iostoragefamily 2.0
com.apple.iokit.ioreportfamily 31
com.apple.driver.applefdekeystore 28.30
com.apple.driver.appleacpiplatform 3.1
com.apple.iokit.iopcifamily 2.9
com.apple.iokit.ioacpifamily 1.4
com.apple.kec.corecrypto 1.0
com.apple.kec.libm 1
com.apple.kec.pthread 1
model: macbookpro9,1, bootrom mbp91.00d3.b08, 4 processors, intel core i7, 2.6 ghz, 8 gb, smc 2.1f175
graphics: intel hd graphics 4000, intel hd graphics 4000, built-in
graphics: nvidia geforce gt 650m, nvidia geforce gt 650m, pcie, 1024 mb
memory module: bank 0/dimm0, 4 gb, ddr3, 1600 mhz, 0x80ad, 0x484d54333531533643465238432d50422020
memory module: bank 1/dimm0, 4 gb, ddr3, 1600 mhz, 0x80ad, 0x484d54333531533643465238432d50422020
airport: spairport_wireless_card_type_airport_extreme (0x14e4, 0xf5), broadcom bcm43xx 1.0 (7.15.159.13.12)
bluetooth: version 4.3.2f6 15235, 3 services, 19 devices, 1 incoming serial ports
network service: wi-fi, airport, en1
serial ata device: apple ssd sm128e, 121.33 gb
serial ata device: matshitadvd-r uj-8a8
usb device: hub
usb device: facetime hd camera (built-in)
usb device: hub
usb device: hub
usb device: apple internal keyboard / trackpad
usb device: ir receiver
usb device: brcm20702 hub
usb device: bluetooth usb host controller
thunderbolt bus: macbook pro, apple inc., 25.1

 

tinmeigut said: ↑

note: noticed report mentions symantec. use norton internet security on mac. wonder if might possible culprit?
...
*** panic report ***
kernel extensions in backtrace:
com.symantec.kext.internetsecurity(5.4f4)[77bf0bc5-bef4-34ff-9160-c22d470bb3b2]@0xffffff7f8bc39000->0xffffff7f8bc47fff

click expand...

yes, it's symantec causing panic. current version?

 

Forums Macs macOS OS X Yosemite (10.10)

• iPhone
• Mac OS & System Software
• iPad
• Apple Watch
• Notebooks
• iTunes
• Apple ID
• iCloud
• Desktop Computers
• Apple Music
• Professional Applications
• iPod
• iWork
• Apple TV
• iLife
• Wireless